Refund & Cancellation Policy

Calling credits purchased through the Brey app or website are non-refundable once the transaction has completed. This is consistent with industry practice for prepaid telecommunications services and is also stated in our Terms of Service.

Credits do not expire as long as your account remains active. If your account is inactive (no calls placed and no top-ups) for 24 consecutive months, any unused credits may be forfeited.

If you believe you were charged in error — for example, a duplicate charge, a charge for a service you did not receive, or a per-minute charge that does not match the published rate — contact us within 30 days of the transaction at support@wificall.app.

Please include:

• Your account phone number
• The transaction date and amount
• A short description of the issue

We will investigate and, where the charge was indeed erroneous, issue a refund to your original payment method within 5–10 business days.

You may delete your account at any time from inside the app or by emailing support@wificall.app. Upon deletion, any remaining calling credits are forfeited and are not refundable.

If you would like to recover credit value before deletion, contact us first; we are happy to discuss options on a case-by-case basis.

For top-ups paid via mobile money (where supported in the future, e.g., M-Pesa or Telebirr), refund processing is governed by the mobile money provider's policies and may take longer than card refunds. Brey will work with you to coordinate with the provider but cannot directly reverse mobile money transactions.

If you initiate a dispute through your card issuer (a "chargeback"), the card network and our payment processor (Stripe) will manage the dispute process. We cooperate fully with legitimate disputes. Filing a chargeback for a charge that you in fact authorized — sometimes called "friendly fraud" — may result in suspension of your account and a permanent block on future signups.

We do not refund credits for brief, occasional service interruptions caused by factors outside our control (carrier outages, internet connectivity issues at the destination, regulatory blocks). In the case of a sustained outage that materially prevents you from using credits you have purchased, contact us and we will work with you on a fair resolution, which may include account credit or a partial refund.

We may update this policy from time to time. Significant changes will be announced in the app and on this page. Continued use of the Service after a policy update means you accept the updated policy.

For all refund and billing questions, email support@wificall.app. We respond to billing inquiries within 24 hours, Monday through Friday.