Privacy Policy

WiFiCall ("we", "our", or "us") operates the WiFiCall mobile application and website (collectively, the "Service"). This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Service.

2.1 Information you provide

• Phone number — used to create and identify your account and to send one-time verification codes (OTP) via SMS.
• Display name — optional name you choose for your profile.
• Payment information — credit/debit card details entered during top-up are processed directly by Stripe, Inc. We do not store full card numbers on our servers.

2.2 Information collected automatically

• Call records — destination numbers, call duration, timestamps, and call status (completed, missed, failed). We do not record the content of calls.
• Device tokens — Apple Push Notification (APNs) or Firebase Cloud Messaging (FCM) tokens used to deliver incoming call notifications.
• IP address and device information — collected for security, fraud prevention, and service diagnostics.
• Usage data — app interactions, error logs, and crash reports used to improve the Service.

2.3 Information we do NOT collect

• We do not record, store, or listen to the audio content of any call.
• We do not access your device contacts unless you explicitly grant permission, and contact data is processed locally on your device only.
• We do not sell your personal information to third parties.

• To create and maintain your account
• To authenticate you via SMS one-time passwords
• To route and connect VoIP calls via the Telnyx telecommunications network
• To process payments and manage your calling credit balance
• To send inbound call notifications to your device
• To detect fraud, abuse, and security incidents
• To comply with applicable laws and regulations
• To improve and develop the Service

We share your information only as described below:

• Telnyx, Inc. — our telecommunications provider routes calls and sends SMS messages on our behalf. Telnyx processes destination phone numbers and call metadata as required to complete calls.
• Stripe, Inc. — processes payment card data to handle credit purchases. Stripe's use of your information is governed by the Stripe Privacy Policy.
• Google Firebase / Apple APNs — deliver push notifications for incoming calls. Only a device token and call metadata (caller ID, call ID) are shared; call audio is never transmitted through these services.
• Legal obligations — we may disclose information when required by law, court order, or to protect the safety of users or the public.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

• Account data — retained for the duration of your account and for up to 90 days after deletion.
• Call records — retained for up to 12 months to support billing disputes and regulatory requirements.
• Payment records — retained for 7 years as required by financial regulations.
• OTP codes — automatically purged 10 minutes after creation.

We use industry-standard measures to protect your information, including TLS encryption for data in transit, hashed storage of sensitive credentials, and access controls on our infrastructure. However, no method of transmission over the internet is 100% secure.

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

Your information may be processed in the United States and other countries where our service providers operate. By using the Service, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.

Depending on your location, you may have the following rights:

• Access — request a copy of the personal data we hold about you.
• Correction — request that we correct inaccurate data.
• Deletion — request deletion of your account and personal data, subject to legal retention requirements.
• Portability — request your data in a structured, machine-readable format.
• Opt-out of marketing — we do not send marketing communications without your consent.

To exercise any of these rights, email us at privacy@wificall.app. We will respond within 30 days.

The WiFiCall mobile app does not use cookies. Our website uses only essential cookies required for session management on the top-up payment page. We do not use advertising trackers or analytics cookies.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: privacy@wificall.app
• General inquiries: support@wificall.app